All our products are shipped FOB Origin unless otherwise agreed upon or noted by Twin Modular Services Inc. Risk of loss and title for orders are transferred to you upon our delivery to the carrier. Please inspect your delivery immediately and thoroughly upon arrival for any damages that may have occurred during transit. All damages and/or shortages must be noted on the delivery receipt. In the unfortunate event your order is damaged we will assist you as best we can and adhere to the NMFC’s (National Motor Freight Classification) laws as regulated by the US Government.
If the damage is deemed NOT to be the fault or responsibility of the Motor Carrier/Transporter or any other negligent parties, Twin Modular Services Inc. will review all the materials presented, photos, videos, physical inspection, or any other evidence related to the damage and determine the nature of the damage and if it is repairable. If the damages are deemed repairable; Twin Modular’s Services Inc. will provide the necessary materials and labor to repair the damages to a “like new condition”.
Standard flat-bed truck deliveries are from shipping dock to destination site. Most deliveries are shipped via open flat-bed. A fork-lift (meeting minimum capacities stated on BOL) will be required at destination. Fork-lift will be provided by the buyer or the buyers representative. Typical transit times range from 1 – 10 business days once your order has shipped. A business day is designated Monday thru Friday and does not include holidays. For certain products, additional options are available at additional costs including and not limited to call prior to delivery notification, residential delivery, lift gate at destination, and inside delivery. Please contact us at 856-227-0057 for assistance regarding additional shipping options. Any additional shipping costs incurred that were not previously agreed upon in writing with Twin Modular Services Inc. will be charged to you, the consignee.
Due to the wide range of products we offer we ship from multiple shipping points around the country and we use a variety of transportation methods. Shipping charges are calculated based on weight, size/pieces, origin zip code, and destination zip code. Most of our items are ship by open flat-bed truck due to their size and/or weight. We will pick the most economical method of transportation (generally LTL/partial load) unless otherwise requested by you and agreed upon in writing by Twin Modular Services Inc.